Podolsk,
14 Lobacheva st.
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Tue-Fri 11:00-20:00
Sat-San 11:00-17:00
Mon - Day off

Customer assistance

1. What is the delivery time?

Delivery time to Europe depends on the country and customs policies: about 2–6 weeks.

Delivery time to the USA depends on the state: about 3–8 weeks.

Delivery time to Japan is about 3–5 weeks.

We send orders by Russian Post, so you can check the delivery time on the Russian Post website.

2. How long does it take to pack my order?

We pack the order on the day it is paid and ship it the same or the next day (excluding weekends, when the post office is closed).

3. How do I track my order?

After shipping the order, we email you the tracking number, and you can follow the tracking on your personal account page.

Russian Post orders can be tracked on the Russian Post website.

EMS orders can be tracked on the EMS website.

4. What if I receive a defective item?

We work with leading global brands that pack products securely at the factory. To avoid breaking the packaging, we do not inspect items before shipping. In more than 15 years of work we have never come across defective parts and only rarely defective motorcycle gear.

If a problem occurs, message your manager or call, and attach a few photos of the defect. The manager will send a waybill to return the item at our shop's expense.

5. What if the size doesn't fit?

Items bought from our shop's stock can be exchanged or returned within two weeks for pickup orders and within seven days of receipt at a carrier's pickup point. The item must be in its intact factory packaging, with no signs of use, fitting or foreign odors. More details on the Returns page.

6. Is there a warranty on parts and gear?

We work only with European, American and Japanese brands through a representative office in the EU. Once put into use, all products are covered by the manufacturer's official warranty, which applies in the EU or the USA, depending on the brand. To use this warranty, you need to contact the manufacturer and follow its policy. The situation is the same for all Western brands whose representative offices in Russia have closed.

Our shop provides a warranty against defects before the item is put into use. A defect is identified at unpacking, while the item is new. In that case, contact your manager, who will send a waybill to return the item at our shop's expense. Once we receive the item and confirm the defect, we immediately refund the money or send a replacement. More details: Returns.

7. What do you have in stock?

Our showroom has a wide range of riding gear and universal components and parts for motorcycles of various classes. The website lists all items that are in our warehouse or on their way to it.

The green «In stock» label shows the current stock in our shop.

The blue «In transit» label means the item is in a shipment already on its way to our shop from a warehouse in the EU.

If a size or product option can't be selected, it has run out both at our shop and at the manufacturer and won't arrive at our shop in the near future.

8. Do you have a motorcycle service?

We have a motorcycle workshop with all the necessary professional equipment, where we service our own motorcycles and film garage videos for the magazine.

We do not do motorcycle repair and servicing, but sometimes we take on customers' motorcycles if we can film an interesting video for an article.

9. How do I choose the right gear size?

On product pages, in the «SIZE» tab, you will find sizing guides. Almost all motorcycle jackets, motorcycle pants and motorcycle gloves have measurements that we take ourselves with a tape measure, which is enough to judge the fit accurately.

For helmets and motorcycle footwear there are sensible guides for choosing your individual size: the recommendations work in 95% of cases, so we have almost no returns in these categories.

In general, the sizes of the brands in our shop match those of popular global brands of sports and casual wear: Nike, Adidas, New Balance, The North Face, DC Shoes, Quiksilver, Edwin, Asics, Levi’s, Carhartt.

10. How should a helmet fit?

Every helmet product page has detailed illustrated instructions on how to determine the size, and a manual that describes how it should fit.

In our experience, these instructions work for 95% of people, and we recommend following them. Head shape is crucial! A helmet must be chosen according to the shape of your head!

The liner must not press painfully on the skull: the helmet should feel comfortable right away.

11. Can I come and see the gear?

We are not a retail store with display shelves and sales assistants, but a pickup point with convenient parking and comfortable conditions for trying things on. There are no displays: all motorcycle gear is stored in its factory packaging, and the manager brings the model you like and unpacks it for you to try on before buying.

We recommend deciding on the models, or at least the features you need, before visiting our showroom. The manager will not bring out and unpack items just so a customer can look at and touch them.

Browse the catalogs on the website and the collections, where you will find a variety of gear selections. Product pages have a gallery of lifestyle photos to help you pick a style, as well as sizing instructions and measurements of specific models so you can judge the fit remotely. The manager can advise on site and help you choose. Unpacking and assembling some models is laborious, so we ask you not to burden the manager without the intention of buying.