Podolsk,
14 Lobacheva st.
To contact page
RU EN
Tue-Fri 11:00-20:00
Sat-San 11:00-17:00
Mon - Day off

Customer assistance

1. What is the delivery time?

Delivery time to Europe depends on the country and customs policies: about 2–6 weeks.

Delivery time to the USA depends on the state: about 3–8 weeks.

Delivery time to Japan is about 3–5 weeks.

2. How long does it take to pack my order?

We pack the order on the day it is placed and ship it the same or the next day (excluding weekends, when the post office is closed).

3. How to track my order?

After shipping the order, we email you the tracking number.

Russian Post orders can be tracked on the Russian Post website.

EMS orders can be tracked on the EMS website.

4. What do you have in stock?

We have a lot in stock, but not everything. After receiving your order, we email you to confirm it and let you know which items are in stock. We don't sell items that are out of stock and don't take payment for them.